Client Care Coordinator

Position Overview

Momentum Counseling and Consulting (MCC) is seeking a warm, organized, and client-focused Client Care Coordinator to support a seamless experience from a client’s first contact through ongoing care. This role is central to ensuring clients feel supported, informed, and cared for throughout their treatment journey.

The Client Care Coordinator serves as a primary point of contact for clients and plays a key role in scheduling, intake coordination, and day-to-day operational support. This position requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced, client-facing environment. The ideal candidate is compassionate, confident in communication, highly organized, and energized by helping clients access care smoothly and efficiently.

Apply now

Compensation & Schedule

This role is a full-time non-exempt position working 40 hours per week. The typical working hours are Monday-Friday with several schedule options to choose from. Occasional evening or weekend hours and overtime may be required to meet operational needs.

Schedule Options: 8am-4pm, 9am-5pm, 10am-6pm, 12pm-8pm

The pay for this position is $20/hour. Benefits include PTO, health benefits, retirement plans, tuition discounts/education partnerships, and referral bonuses. 

This role may include in-person and hybrid work opportunities depending on location and operational needs.

What You’ll Do

Client Communication & Scheduling

• Serve as the primary point of contact for client inquiries via phone, email, and internal systems
• Schedule, confirm, reschedule, and cancel client appointments
• Maintain accurate client information in scheduling and clinical systems
• Provide clear, compassionate communication about services and next steps

Intake & Care Coordination

• Support new client intake and onboarding processes
• Guide clients through forms, consents, and initial scheduling steps
• Coordinate with clinicians to support timely access to care
• Follow up with clients to ensure smooth entry into services

Billing & Insurance Support

• Assist with basic billing and insurance-related client questions
• Support accurate entry of client and insurance information

Professionalism & Culture

• Uphold MCC standards for confidentiality, professionalism, and HIPAA compliance
• Maintain warm, respectful, and client-centered communication at all times
• Adapt to shifting priorities in a fast-paced environment

Required Qualifications

• Bachelor’s degree in psychology, human services, social work, counseling, human development, or related field preferred
• Strong communication and interpersonal skills
• High attention to detail and organizational ability
• Ability to manage multiple priorities in a fast-paced environment
• Professional, compassionate, and client-centered communication style
• Proficiency with Google Workspace and willingness to learn new systems
• Commitment to confidentiality and ethical standards

Preferred Experience

• Experience in healthcare, behavioral health, or client-facing customer service roles
• Scheduling, intake coordination, or administrative support experience
• Familiarity with HIPAA or confidentiality-based environments
• Sales or client engagement experience strongly preferred

Why Join MCC

At MCC, we believe the client experience begins the moment someone reaches out, not when they sit down for their first session. The Client Care Coordinator plays a critical role in shaping that first impression and ensuring clients feel supported, informed, and cared for throughout their journey. You’ll be part of a collaborative operations team that values responsiveness, organization, and compassion in equal measure. We work closely across clinical and administrative teams to remove barriers to care and create systems that allow clinicians to focus on what they do best.

We are intentional about building a workplace where people feel trusted, supported, and empowered in their roles. That means clear expectations, strong communication, and a team culture grounded in respect and follow-through. At MCC, we don’t just manage operations, we help make care feel accessible, human, and seamless.

Apply Today

If you’re seeking a role that provides critical and meaningful support to an organization, we’d love to connect with you.

Apply now

Momentum Counseling and Consulting is an equal opportunity employer committed to a diverse and inclusive workplace. We do not discriminate based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic under federal, state, or local law.

In accordance with the ADA and the Pregnant Workers Fairness Act, we provide reasonable accommodations to qualified applicants and employees with disabilities or pregnancy-related conditions, unless doing so creates an undue hardship. If you need an accommodation during the application or employment process, please contact 970-829-8780.